Ross Dress for Less

Customer service was fantastically terrible. Idk if they were short staffed or what. But I was doing a return and I couldn't get the money back even though the product was clearly never opened because I didn't have the recipt or I didn't purchase it with a card. I got store credit of 13 bucks. That was fine and dandy. I wanted the salesperson to open the jewelry case so I can use my money from store credit on that. She wouldn't do it. I stood around for like ten mins and then gave up. I don't have all day. I ended up buying some other stuff and leaving.

I had a disaster experience with this store tonight! After The cashier gave us the receipt we thought The total amount doesn’t make any sense, we were checking the items in front of her but the cashier stopped us and told us you should go somewhere else and calculate by yourself !! While we found out she double charged us for one of the Item she was with the other customer so we waited till she finished with the customer, while we were waiting for her to be done with the customer she asked me the receipt , but the customer still was standing in front of the cashier and I didn’t want to go to the cashier before the customer leave ! I told her I preferred the customer leave then I come to you and give you the receipt! in a very rude way she told me you are very weird! I said I’m not weird I just want to respect to the customer privacy and keep the distance and respect his turn , he’s not done yet !! The customer left then I went towards her and gave her the receipt she checked out she found out she double charged us , she returned the money and just looking at our eyes in a very rude way she said you can leave my store now ! I told her we were smart to find out you double charge us and it’s good when you make a mistake say sorry to the customer ! She answered me you shouldn’t be rude to ask me to tell you Sorry!!!!! I told her OK !who is your manager? she said oIM THE MANAGER!!!!!! I said OK ,what’s your name(because she didn’t have any badge on her clothes) she told me I’m not gonna tell my name! you don’t need to know my name and you can not do anything!My husband walk-through to the store and asked the other employees to know what’s the name of the manager . One of those told us I don’t know and it was really clear that he was scaring of her ! The second employee told us her name is (((Stephanie )))!! When we were leaving the store I saw her she was talking to the security guy I told her , you are so rude ,you are so unprofessional, you made a mistake and double charged us but you are not dare to say sorry for your mistake ! And instead you arguing with us and try to pretend nothing happened! The security guy interrupt me and started to support her and he told us she is not responsible to talk to You! tonight was a nightmare for us !I never come back to this branch till she’s the manager of there ! she is not deserve to be a employee of Ross !she has to be trained for the basic customer service, for troubleshooting not for making a trouble!!!! Stephanie ruined our night!!!!!

Tonight my wife and I went to the Ross located at branch # 1953 in Glendale. When we went to the cashier (Stephanie) to pay , then on the way out we found out she charged us twice for one item(double charge). We told her “You charged us twice” nicely but she ignored us and told us just give me your receipt in a very rude way!She didn’t even said sorry for her mistake. And she told us you are so wired!!! Wnd you shouldn’t be Rude!!!!! Can you Imagine? She start to yelling and arguing with us, in front of customers so we asked for manager she said “I AM The MANAGER” Unbelievable! We ask for her name she said I can not give my name to you, even I give my name to you can not do anything to me, (she was not wearing a badge )and she said you can leave my store now! Your money is back! Good night. MY STORE????? GOODNIGHT??? Can you imagine? How rude is she? As a manger she was really unprofessional, rude ,aggressive And disrespectful to us as a customer. We will never come back to this store !it was a horrible experience we ever had in Ross store! she’s not deserve to work in Ross in any position ,let alone being a manager!!She needs to be trained to know about basic customer service! Her customer service was below the zero. Sorry for Ross to hire employee like her as a manager!!!! A manager shouldn’t be a troublemaker ,a manager should solve the problem for the customer nicely and make the customer satisfied with a good manner! She was disaster!!!!!!!!!

Management here does not care enough about customers to hire adequate staff. I went during the holiday shopping season and they didn't have any attendants for the dressing rooms so they put up temporary dressing rooms near the front that cashier's could watch. They also didn't have any staff available to unlock the restroom so they told me to go to another store.